In this open letter I hope to reassure you about how your treatment will look as we move forward

Dear You,
Soft tissue therapists are now able to return to work but there will be some changes in how
your appointment will proceed in order to continue to prevent the spread of
I list below some of the changes you can expect.

Firstly, if you are experiencing any Covid-19 symptoms, please postpone or cancel your

I maybe be taking your temperature upon arrival and there will also be a consent
form to complete regarding your exposure to Covid-19.

If you are considered a high-risk client, it may not be possible to massage you at this time but feel free to discuss this with me.
If you are a first-time client, your initial consultation will take place via telephone or videoconferencing, rather than during your appointment.

If you are an existing client there will be a short update consultation, via telephone of videoconferencing, prior to your appointment to discuss your needs and any Covid-19 issues. All consultation and consent documents should be signed or emailed beforehand.
Please have your own pen as I am not allowed to supply one.
If you have a face mask, please wear this but if you don’t, I will supply you
with one to wear throughout your treatment (we do not know if this will be
necessary yet).
Upon my arrival, I will be putting shoe coverings on. I will be wearing personal protective equipment which includes a mask, gloves and apron.
Do not be concerned about the use of gloves, it will not affect your treatment. (This information may change as the situation regarding use of PPE is fluid).
The treatment will continue as usual.
When the treatment is over, I will carefully remove linens and clean my couch.

It is also recommended that you register for the NHS Track and Trace app when it becomes
available to maintain our safety. Payment can be made prior to
the appointment via Direct Transfer online booking or contactless payment is

available. If you have to pay with cash, please have the correct money and place it in the
supplied envelope.
Please note appointment availability will be restricted to two people a day
I look forward to welcoming you back to the practice